Safaricom uses Nokia Customer Experience Management on Demand differentiate services Kenya 14 July, 2016 Uses CEM on Demand to understand & improve the daily network experience of each Safaricom customers. It's investment's expeditions or market planning for improving the customers experiences for Nokia android smartphones launching Prioritize's network investments based on customer experience insights including cell level details.
This guide decisions like which sites to upgrade first to 3G and 4G Has greatly improved. We can resolve issues before they impact subscribers. Using Nokia CEM on Demand, Safaricom has managed to retrieve subscriber records for customer care from 2-6 hours to 15 minutes. Obtain customer satisfaction scores for the entire network from 30 days to near real time.
Safaricom Has To Adopt A Nokia's customer experience management solution
Determine root causes for service degradation from 24 hours to 10 minutes & importantly ensure network-related issues We can give individual customers a personal touch. And make our constant quality of service improvements visiblety. Safaricom is demonstrating once more that its main concern is providing its subscribers the best possible service in East Africa," Bhaskar Gorti, president of Applications and Analytics at Nokia more than 25 million subscribers. Thanks to Nokia's Customer Experience Management on Demand. Through Nokia, Safaricom now uses big data technology to derive live insights from network.
MORE SAFARICOM RELATION'S UPDATES:
Investigation processes and insights for the fraud and security teams Espoo, Finland - 14 July 2016 customer and revenue "touchpoints" It will enable Safaricom. To provide proactive customer care, resolve network issues and prioritise capital expenditure. Greatly improved investigation processes and insights for the fraud and security teams Espoo, Finland - 14 July 2016 Safaricom, the largest integrated telecommunication service provider in East Africa.
Improving services for more than 25 million subscribers in Kenya nokia CEM on Demand allows Safaricom to collect every customer's network experience from network probes and is integrated to other internal systems including financial, customer data warehouse Nokia's Customer Experience Management on Demand.
With help from Nokia, Safaricom now uses big data technology to derive real time insights from network Safaricom has harnessed its proprietary fibre infrastructure to build. A dedicated enterprise business which provides managed IT services to clients in the East African region's better able to provide proactive customer care, resolve network issues and prioritize capital expenditures.
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